Prabhat Singh: Operator and builder. Owns the messy problem end to end.

Summary. Operator who builds functions from zero inside fast-moving B2B software companies. At Enrich Labs, a venture studio, I took over messy functions across customer support, customer success, go-to-market, HR and PR, set the standards, hired the teams and ran it all on lean budgets.

Experience

Founder's Office, Enrich Labs (venture studio, B2B software products), New Delhi, India. Dec 2025 to present.

Took ownership of Customer Support and Customer Success, defining support SLAs from scratch for InboxKit and SendKit: first response under 15 minutes, average time to resolution around 40 minutes.
Led SendKit go-to-market and owned distribution for Enrich.so and KYRO.
Built the team in parallel with the work: personally hired about 40 of roughly 50 people across support, growth, engineering and operations.
Ran HR and PR on lean budgets: KRA and KPI frameworks for support and HR, policy reviews, appraisals, compensation documentation, partner agreements and PR event coordination.
Mapped a 179-company integration partner tracker for Enrich.so and modelled six GTM channels.
Trusted with an end-to-end mandate to run Enrich Labs for a quarter, scoped directly by the CEO.

Ventures and independent work

Lowkkey, creator platform for brand partnerships: built a creator and brand partnership platform, including creator onboarding agreements, brand outreach and content briefs. Delivered a content and creator strategy proposal for a D2C fashion brand covering AI-generated reels and UGC.
Personal brand and media, theprabhatsingh.com: launched a personal site and publishing system. Writing on startup operations, venture studio mechanics, AI-era distribution and macro policy and trade starts soon.

Earlier experience

Clout Dating, Co-Founder. Ferns N Petals, Marquee Equity, Perkly, Simplify Money, X-Culture, RxMen. Work across brand strategy, startup operations, marketing, financial analysis, product development and investment banking exposure.

Education and certifications

B.Com (Programme), Sri Aurobindo College (Evening), University of Delhi, 2022 to 2025. Wharton, Financial Accounting. Google, Digital Marketing. IIMC, Advanced Marketing.

Skills

Operations: building functions from zero, SLA design, KRA and KPI frameworks, process and standards documentation
Go-to-market: B2B distribution, channel modelling, partner programs, customer success, outbound and content
People: hiring at scale, HR policy, appraisals, compensation documentation
Business: financial analysis, brand strategy, marketing, partner agreements
AI tooling: Claude, Claude Code, Codex and Cursor for building and automating workflows